1. Introduction
Welcome to Turtle Tops Ltd (the "Website"), an online store providing a variety of clothing and fashion accessories. These terms and conditions ("Terms") apply to your use of the Website and any purchases made through it. By accessing and using the Website, you agree to be bound by these Terms, so please read them carefully. If you do not agree with these Terms, please do not use the Website.
2. Who We Are
The Website is operated by Turtle Tops Ltd, a company registered in the Scotland. Our company details are as follows:
Company Name: Turtle Tops Ltd
Registered Address: Suite Islay, Minard House, 93 Princes St, Ardrossan, KA22 8DQ
Company Registration Number: SC816883
3. Products and Availability
Product Descriptions:
We make every effort to ensure that the products listed on our Website are described accurately, including colour, size, and material. However, we cannot guarantee that your computer or device will display the colours accurately, as they may vary depending on your screen settings.
Product Availability:
All products are subject to availability. We reserve the right to discontinue products or alter stock levels at any time without prior notice. If a product is out of stock, we will inform you as soon as possible and provide an option for you to either wait for restock or cancel the order.
4. Ordering
Placing an Order:
To place an order, you must be over 18 years of age and provide accurate payment and shipping details. After you submit an order, you will receive an email confirming the details, which is our acceptance of your order. Please note that this does not mean that the product is reserved or the contract is finalized.
Order Acceptance and Cancellation.
We reserve the right to refuse or cancel any order at any time, including but not limited to cases of suspected fraud, pricing errors, or product availability issues. If an order is cancelled, we will provide a full refund.
5. Prices and Payment
Pricing:
All prices are listed in GBP (£) and are inclusive of VAT (where applicable). Prices may change from time to time, but the price at the time of your order will be the final price you pay.
Payment:
We accept various payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other payment gateways as specified on the Website. Payments are processed securely, and we do not store your payment details.
Security:
Our payment system is secure, and we employ industry-standard encryption technologies to protect your personal and financial information.
6. Shipping and Delivery
Shipping Methods:
We offer various shipping methods, including standard and expedited shipping. Shipping costs are calculated at checkout based on your delivery location and the chosen shipping method.
Delivery Times:
Delivery times are estimated and may vary depending on your location, the shipping method chosen, and product availability. While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.
Shipping Restrictions:
We currently only ship to addresses within the UK. International shipping may be available upon request.
Delivery Charges:
Shipping charges are calculated at checkout and depend on the delivery address, product size/weight, and delivery method.
7. Returns and Exchanges
Returns Policy:
If you are not fully satisfied with your purchase, you may return the item within 14 days of receiving it, provided that the item is unused, in its original packaging, and with all tags intact. For hygiene reasons, we cannot accept returns on items such as underwear or swimwear unless they are defective.
Refunds and Exchanges:
Once your return is received and inspected, we will issue a refund to the original payment method. If you would like to exchange an item, we will provide you with a store credit for the value of the returned item, which can be used for a new purchase.
Return Shipping:
You are responsible for the cost of return shipping unless the item is faulty or incorrect.
8. User Accounts
Creating an Account:
You may choose to create an account on our Website to streamline future purchases. You are responsible for maintaining the confidentiality of your account information and password. You must notify us immediately if you suspect any unauthorized access to your account.
Account Security:
We take reasonable precautions to protect your account, but you are responsible for ensuring the security of your login details.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. For details on how we collect, use, and protect your information, please refer to our [Privacy Policy].
10. Intellectual Property
Content Ownership:
All content on the Website, including but not limited to images, text, graphics, logos, and trademarks, is owned by or licensed to **Turtle Tops Ltd** and is protected by copyright and other intellectual property laws.
License to Use:
You may only use the content on the Website for personal, non-commercial purposes. You may not copy, distribute, or otherwise use any content from the Website without prior written permission.
11. Limitation of Liability
Liability:
To the fullest extent permitted by law, **Turtle Tops Ltd** is not liable for any direct, indirect, or consequential loss or damage arising from the use of the Website or from the purchase or use of products sold through the Website.
Product Use:
We do not guarantee that the products are suitable for any specific use, and we encourage you to read the care instructions provided with each product. Turtle Tops Ltd is not responsible for any misuse of products.
12. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.
13. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the new terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically for updates.
14. Contact Information
If you have any questions or concerns about these Terms or our products, please contact us at:
Email: admin@turtletops.co.uk
Phone: 01294 44 22 00
Address: Suite Islay, Minard House, 93 Princes St, Ardrossan, KA22 8DQ